We want you to love your purchase, but if something isn’t quite right, we’re here to help.
RETURNS:
→30 days from delivery date to request a return
→Items must be unworn, unwashed, and in original condition with all tags and packaging.
→To start a return, email us at [twnty@myyahoo.com] with your ‘order number’ and ‘refund’ in the subject bar.
REFUNDS:
→Once we received and inspect your return, we’ll notify you
→ approved refunds will be issued to your original payment method within 5-7 business days
→ Shipping costs are non-refundable, unless item is faulty.
EXCHANGE:
As we are an online store ONLY, we do not offer exchange options.
NON-REFUNDABLE ITEMS:
For hygiene and safety reasons, the following items cannot be returned:
-
- underwear
- swimwear
- socks
→ Clearance or marked ‘Final Sale’ Product
SHIPPING YOUR RETURN:
→Customers are responsible for return shipping costs unless the item is defective or incorrect.
→ We’ll provide you with a return shipping label once your request is approved.
DAMAGED OR INCORRECT ITEMS:
If you received the wrong item or it arrived damaged, please contact us within 7 days of delivery so we can correct your order.
Store Credit Option:
Prefer store credit? Choose it at checkout of your return request and we’ll add a bonus 10% to your credit if item is faulty.