Last Updated: 25-10-2025
1. Introduction
Welcome to Twnty (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website ‘https://twnty.online‘, make a purchase, or otherwise interact with us.
By using our website or providing your information, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: your name, email address, phone number, and shipping/billing address.
- Account information: username, password, and purchase history.
- Payment information: payment method, card details (processed securely via our payment providers), and transaction details.
- Communication: messages, reviews, or feedback you send us.
We only collect personal information that is reasonably necessary for our business purposes.
3. How We Collect Your Information
We collect personal information when you:
- Make a purchase or create an account on our website.
- Contact our customer support team.
- Browse our website (via cookies and analytics).
We may also collect limited information from third-party services such as payment gateways, delivery partners, or social media platforms if you connect with us through them.
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Communicate with you about your purchases or account.
- Improve our products, services, and website.
- Prevent fraud and maintain website security.
- Comply with legal obligations.
5. Disclosure of Personal Information
We may share your information with:
- Service providers and partners who assist with payment processing, delivery, and website hosting.
- Legal or regulatory authorities, if required by law.
All third-party providers are required to handle your data securely and in compliance with applicable privacy laws.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:
- Secure servers and encrypted connections (SSL).
- Restricted access to personal data.
- Regular security monitoring and updates.
Despite these measures, no online transmission is completely secure, and we cannot guarantee absolute data security.
7. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance.
Cookies help us remember your preferences and improve site functionality. You can disable cookies in your browser settings, but some features may not work properly.
8. Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us using the details below.
We will respond within a reasonable time and in accordance with the Privacy Act.
9. Your Rights
You have the right to:
- Request access to the personal information we hold.
- Request correction of inaccurate or outdated information.
- Lodge a complaint if you believe we have breached your privacy rights.
10. Complaints
If you have any privacy concerns or wish to make a complaint, please contact us at:
Email: twnty@myyahoo.com
We will investigate and respond to your complaint promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “last updated” date shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Twnty
Email: twnty@myyahoo.com